Customer Service

Covid-12 (Coronavirus) Update - As we sell directly to our customers via our online shop and our business does not fall in the list of businesses within Victoria, Australia ordered to shut down, it is business as usual for us.

I am like most people and are now following stricter hygiene and cleaning practices throughout our home business, especially for frequently touched surfaces that we pack our items on. Our touch screens and computer screens that we process, and print order details from have never been cleaner.  Any questions please get in touch, as we are home bound and available to answer any inquiries or questions throughout the pandemic. Take care xxx 

Shipping & Delivery

We prefer to ship via Courier within Australia where available however Australia Post will be used if the courier service is not available in your area. International orders with be shipped via Air Mail. 

Shipping is FREE within Australia for orders over $50. Most full priced items are sent with free shipping or make sure your sale items add up to more than $50 to qualify for free shipping within Australia.

International shipping will be calculated.

Shipping to New Zealand: 

Website orders sent to New Zealand with a declared value that is higher than $110NZ may attract a Customs tariff duty and GST on the value in excess of NZ$110 once it reaches its NZ destination and must be paid by the recipient directly once it reaches NZ Customs. Top Secret Maternity is not responsible or be made to be accountable to pay any Tariff duty or GST nor can we be made to reimburse the recipient.

 

Privacy & Security
All personal details including email addresses may be held on file. Credit card information is processed by "Paypal" secure online payment gateway and is not held by or viewed by Top Secret Maternity.
Returns & Replacements
Although every effort is made to maintain up-to-date stock levels on this website, from time to time a garment featured may not be available simply because of manual data entry error. In most cases the garment will be in production and only a matter of a week away. In any case, Top Secret Maternity will contact you immediately and notify you of the situation. If you are unable to wait for a garment that is in production you will be offered a similar garment at the same or reduced price, or you may choose a refund of the full amount plus postage.

Money Back Guarantee

We stand by our quality and design 100% and we are so confident that you will not find more comfortable, supportive, discreet and easy to use breastfeeding clothing that we offer a                  money back guarantee on all our products. If you purchased your garments from one of our many stockists then you need to return your garment/s back for exchange directly with them.

Exchange/Refunds

If you are not completely happy with your purchase please feel free to return it within 30 days and we will exchange it for something more suitable*. We will also refund certain items* if we can’t talk you into something else!!

We do appreciate a phone call or email to notify us that you are intending on returning an item for either exchange or refund. Please download and fill in our return authority form and include all packaging, labels and invoice number with your returns, along with any comments or questions. Please ensure the garment is unworn, unwashed and in original condition. Items that have been damaged by you or that show signs of wear will not be accepted.

*Please Note: We DO NOT offer refunds on items sold below the recommended retail price, including sale items. Exchanges will be considered so please call or email sales@topsecretmaternity.com to discuss.

Postage costs to return an item you wish to exchange will be at your expense. Please select a shipping method for your return that provides a proof of delivery. Top Secret Maternity is not responsible for lost returned shipments.

Although we do not charge postage and handling on initial full priced purchases, to cover these costs we do withhold $10 for each garment returned for a refund.

Any exchanges will attract a $10 per garment postage and handling charge or you can send us a stamped, self addressed envelope with your return. Please select a shipping method for your return that provides a proof of delivery.

Top Secret Maternity uses a third party to deliver garments and is not notified of individual delivery. If you do not receive your parcel within the specified period, it is YOUR RESPONSIBILITY to notify Top Secret Maternity so that we can trace the parcel on your behalf.

Top Secret Maternity reserves the right to offer an "on-line credit" in lieu of a cash or credit card refund on returned items.

Exchanges on items purchased with a Gift Voucher

Full priced items purchased using a gift voucher may be exchanged.

Items purchased using a gift voucher may not be returned for a cash or credit card refund.

Gift vouchers are non-refundable and may not be exchanged for cash

Faulty garments

As much as we do to provide you with the best quality breastfeeding clothes we can, from time to time there may be a garment that slips through our quality control. If the item you receive is not what you ordered or is defective, we will gladly exchange it or refund your money in full including shipping charges, within a period of 30 days from the date of purchase.

Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning to us. If for some reason the style of garment returned is not available, and we are unable to repair it, you will be offered a similar garment at the same or reduced price, or you may choose a refund of the full amount plus postage.

If the garment has been worn within the 30-days of purchase and the fault is something simple like stitching on a hem, we will request the garment gets returned to us for a repair but we will send the customer a replacement garment within 7 days.

Discounts

Any discount offers are available on a one-per-customer basis and are not available in conjunction with any other offer.

Privacy Policy

 

Ordering
Place your order online by proceeding to the Collection pages
1. Place your items in your shopping cart
2. Click on your shopping cart at the top right hand corner of your screen
3. Check out as a Guest or Register/Log-in
4. Fill out all necessary billing, delivery and payment information
5. Review and place order
Payment, Pricing & Promotions
Please select your preferred payment method from our drop list of options eg Paypal, Credit Card, Bank Deposit or AfterPay.
Pricing: All current ongoing products are sold at our set RRP. Without any notice we reserve the right to change or drop our product prices from the RRP eg for seasonal promotions or due to a decision by our production team to discontinue a product line or product colour.  All
Full Priced Nursing items are currently sold with Free Shipping to all Australian locations.
Promotions: See our sale page for all current sale items or sign-up to this website to receive any future available promotions or repeat customer offers.
Viewing Orders
For orders prior to October 2017 these customers will need to reset their accounts with new passwords due to our shopping cart systerm update. Alternatively these customer can email kath@topsecretmaternity.com directly with any enquires. All other customers should proceed to log into their shopping accounts to view all order updates.
Updating Account Information - you can do this by logging back into your account.
 
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